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Casino: | Midaur Casino |
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Website: | www.midaur.com |
Established: | 2017 |
License: | United Kingdom Gambling Commission (UKGC) |
Software: | Elk Studios, NetEnt, Novomatic |
Compatibility: | Android, iPad, iPhone, Windows, Mac, Samsung Galaxy Tab |
Deposits: | |
Languages: | |
Support: | Chat, Email, Phone |
Currencies: | GBP |
Midaur is a slick and stylish looking site, one that’s decked out in black and gold and graced by some extremely beguiling images. It’s the sort of site that, on first impressions, you just wanna delve into and play its slots till you drop, or at least until the ennui sets in and you amble off to the kitchen to make a sandwich. Established in 2017, Midaur is part of a new breed of casinos that has been built from the ground up with mobile and tablet players in mind. Naturally the site works well on desktop too, but the concealed hamburger menu at the top of the page shows the sort of audience this casino is aimed at – a mobile one.
Slots account for the bulk of the games to be enjoyed here but there’s also room for table games and a live casino. Sign up and you can jump from category to category and game to game, spinning slots, laying down cards and interacting with live dealers who are on hand to inject a frisson of excitement into the casino experience. There’s a lot of black and gold on this site, so much so that even the thumbnail images of the slots and other games have been overlaid with a patina of gold, causing the site to feel like the folly of some sort of oil-rich sheikh with all the money and none of the taste. Midaur isn’t crass though; it’s just distinctive. Sophisticated even.
On its About page, Midaur describes itself as a new and exciting online casino providing a “next generation user friendly experience”. It also speaks about its loyalty and bonus program which “increases retention and conversion”. It’s odd that an online casino should use the sort of terms that would normally be directed at stakeholders rather than customers. It’s a curiously stilted About page, one that doesn’t succeed in conveying the sort of warmth of tone that might entice you into signing up. In the FAQ, there is a fraction more information about Midaur where you will learn that the operators of the site have over 20 years’ experience in the industry.
Infinity Gaming Solutions Ltd are the company responsible for the site. They’re registered in the Isle of Man and are licensed by the Great Britain Gambling Commission. The site appears to be targeted primarily at British gamblers, but a vague disclaimer in the footer of the homepage implies that players from other territories may also be eligible to play. If you require customer support while using the site, you can get hold of an operator by live chat which is available from 9am to 6pm or by email.
There are some signs that Midaur may have been assembled in a hurry, or that it is at least lacking in certain areas. One of those areas is when it comes to making deposits and withdrawals. There’s scant information about banking in the site’s FAQ and given that what there is available is replete with typos, it’s indicative of a lack of care. The fact that it also fails to list a solitary deposit option, instead directing customers to seek out the deposits section once logged in, doesn’t augur well.
How are visitors to the site supposed to ascertain this information in advance? Paysafecard appears to be an option, for the logo appears in the footer of the homepage, but the rest is a guess. It’s the same story for withdrawals; there’s zero information to go on for none is supplied in the FAQ, or nothing of relevance without being logged in to the site.
There’s a large featured slider on the Midaur homepage, one that’s in fact verging on being too large to fully view on desktop but which should work nicely on tablet and mobile. It outlines various promotions that are available. These include a TGIF bonus on Fridays which awards a 50% deposit match. There’s also a 100% first deposit match worth up to £100. There is a promotions page available on the site, but it’s text only, so isn’t the easiest to browse. Scroll through it however and you’ll learn the basics in terms of the sort of promotions that are available.
Type | Amount | Match | Playthrough | Claim |
---|---|---|---|---|
Welcome Bonus | £100 | 100% | 20x | Claim Bonus |
As this page summarises, Midaur offers three types of bonus: a deposit bonus, no deposit bonus and free spins. The page then goes into extensive detail about the wagering requirements and how the whole system works. There’s also information regarding the Midaur VIP and loyalty program. This includes invitations to exclusive VIP events, personal payment and withdrawal service, whatever that means, birthday rewards and a dedicated account manager.
Midaur apparently has over 500 games for players to choose from, an impressive number if true. Scroll down the homepage and you’ll be able to make out a selection of them, all overlaid with the golden sheen that has kissed everything on this site. Slots account for the bulk of the games that can be played here. All of them can be played for fun or for real money and titles include Electric Sam, Bloopers, Taco Brothers and Great Wild Elk. With developers like NetEnt and Microgaming providing their wares, there’s a great selection of games to choose from encompassing all kinds of themes. Fairy tales; underwater adventure; the Orient; Ancient Egypt; whatever you’re into, there’s a game here to suit.
There are a few drawbacks to the manner in which Midaur has laid out its game however. Primarily, there’s the fact that while you can browse a selection of games, there’s no ability to search these or filter them by provider or newness. You will almost certainly be able to do so once logged in to the site, just as you’ll be able to glean payment information, but as a casual visitor it’s hard to ascertain anything of interest. You can’t click on a link to view any of the table or live casino games for example. All that can be learned is what’s displayed on the featured slider, which isn’t a lot. Live casino games are provided by Extreme Live Gaming and presumably include roulette, blackjack and possibly poker since these are the most popular live casino games that are available on the web.
Midaur is a site that’s half good and half average. The design, imagery and choice of games appears to be great, and makes this site ideal for mobile and tablet users especially. There are some serious issues when it comes to communication however. Customer support isn’t great, with live chat only manned during office hours and not at weekends.
Banking information simply isn’t there, the promotions page isn’t easy to read and there’s no means of finding out what the table games and casino games are. There’s also the About page with its curious corporate language. Midaur has the potential to be a great casino and might yet become one, but right now it needs work if it’s to entice visitors into becoming players.
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